I had to ring Virgin Media customer services earlier, went through all the menus and tapping in my account number, message said they would put me through to somebody to help me, so far this had taken approximately 6 minutes, I waited about another ten minutes, then gave up/hung up . later I tried again , But this time I did not chose any options on the menu, the message kept asking me to chose, within about 2 minutes I was taking to a human about my problem -- RESULT I don't know if this will work in every case, but I'm going to try it from now on.
Steve
Call Centres menues a work round
- Steve N
- Posts: 2992
- Joined: Sat 21 Jul, 2007 2:32 pm
- Location: Somewhere Staple Hill Bristol
- Organisation: Frontier Picture Frames ltd
- Interests: Walking our retired Greyhound,art, falling asleep on sofa in front of the telly
- Location: Now in Bristol
- Contact:
Call Centres menues a work round
Steve CEO GCF (020)
Believed in Time Travel since 2035
Proud to sell Ready Made Frames
http://www.frontierpictureframes.com
http://www.designerpicturemounts.com/
Believed in Time Travel since 2035
Proud to sell Ready Made Frames
http://www.frontierpictureframes.com
http://www.designerpicturemounts.com/
- David McCormack
- Posts: 1442
- Joined: Tue 02 Aug, 2011 10:14 am
- Location: South Lakes
- Organisation: Framing
- Interests: Cycling, walking, darkroom photography and laughing a lot!
- Location: Cumbria
- Contact:
Re: Call Centres menues a work round
I find pressing star zero (*0) gets you through to a person
"You know, there's a right and wrong way to do everything!"
Oliver Hardy.
https://www.instagram.com/davidaustinmccormack/
Oliver Hardy.
https://www.instagram.com/davidaustinmccormack/
- Jonny2morsos
- Posts: 2231
- Joined: Wed 12 Mar, 2008 10:28 pm
- Location: Lincs
- Organisation: Northborough Framing
- Interests: Fly Fishing, Photography and Real Ale.
- Location: Market Deeping
Re: Call Centres menues a work round
Yes it is always best to ignore the - for sales press 1, for parts press 2 etc. and just wait until someone answers. It is much quicker than being sent into a queue.