blank reports

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blank reports

Postby jay » Fri May 23, 2014 12:56 pm

Hi
Have just got computer back, having changed over from xp to windows 7.
All seems to be intact, and working well, apart from when I go to print out the years reports, which I do to ease my end of year accounting.
Comes up blank.... so have I.... any ideas? :?
Tia
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Re: blank reports

Postby JohnMcafee » Fri May 23, 2014 1:09 pm

Hi Jay, what procedure did you use to transfer program and data from your old XP to your new Win7 machine?
"A little learning is a dangerous thing"

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Re: blank reports

Postby jay » Fri May 23, 2014 1:19 pm

John
No idea, as I didn't do it. :(
Only noticed your 'how to' on here AFTER I got computer back!
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Re: blank reports

Postby JohnMcafee » Fri May 23, 2014 1:58 pm

Knowing how the transfer was done may reveal the source of your problem.
Can you contact the person who did it to find out more?
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Re: blank reports

Postby jay » Fri May 23, 2014 4:28 pm

John... Will need to get back to you later, as he's not answering his phones.
It'll probably have to wait 'til next week now.
Cheers, Jay
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Re: blank reports

Postby jay » Thu May 29, 2014 2:21 pm

John
My computer man said he copied all files and folders and put them into the folders created by loading the software. (Hope I've got this right, as I'm really not that sure what I'm talking about!) He asked if you thought there might be a file missing? Still just coming up blank number of jobs....
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Re: blank reports

Postby jay » Thu May 29, 2014 2:31 pm

Btw.... It's also blank for the days since I got computer back, so there will be no reports for next year either.
All info in 'History' is still there...
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Re: blank reports

Postby JohnMcafee » Thu May 29, 2014 3:04 pm

I was hoping for a bit more detail, Jay. There's not enough there to determine the source of the problem. I suspect it has been caused by not following the correct transfer procedure.

Please give me a ring (02890247878) if you would like to arrange for a helpdesk hookup that would allow me to view the files on your computer to see if it might be possible to correct your setup without loss of data.
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Re: blank reports

Postby jay » Thu May 29, 2014 4:26 pm

Thanks John.... Will do. When's the best time to phone?
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