Wessex Final Straw

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Wessex Final Straw

Postby cebrooker » Wed Aug 15, 2018 2:33 pm

Hello all,

I am at my wits end - Every order I order from Wessex (Oldham Branch) has some sort of issue damage/no stock/wrong items sent.

The trouble is I can't seem to find any decent replacement suppliers. Most of the companies I have contacted have been pretty slow to get back in touch and I am generally finding the whole thing pretty frustrating. The trouble with living in the middle of nowhere!

Also, I like some of the Salvadori Cornici mouldings, does anyone know of any of the other suppliers in the UK?

Thanks,

Charles
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Re: Wessex Final Straw

Postby Not your average framer » Wed Aug 15, 2018 6:07 pm

It's not always easy to get relationships started with suppliers, mostly due to lack of communications. May I suggest that you phone up these suppliers and ask for contact details for their rep who is responsible for your part of the country, so that you can contact the rep directly. Hopefully this will get things moving.
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Re: Wessex Final Straw

Postby kuduframes » Thu Aug 16, 2018 7:46 am

This does not appear to be a very acceptable state of affairs and I am sure that Wessex, being a professional operation are capable of sorting it out.
Have you registered all your complaints with them?
If you haven't already done so I would arrange a meeting with the branch manager and the area sales rep, lay all the cards on the table and see what happens.
Good luck
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Re: Wessex Final Straw

Postby JonathanB » Thu Aug 16, 2018 12:19 pm

Charles -
I've just noticed from a message from Wessex that the Oldham branch has a new manager- Lauren Worsley. It may be that this would be a good opportunity to build a relationship with someone who might be seen as a 'new broom' - just a thought.
Good luck
Jonathan
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Re: Wessex Final Straw

Postby simoonez » Thu Aug 16, 2018 8:21 pm

I stopped dealing with Wessex a few years ago. I was a regular customer but they made it impossible for me to continue with them. :head:
Its just my personal dealings with them - as I know full well from running a business, some customers just don't quite end up getting the service you want them to have.

I still get pretty annoyed thinking about it though.
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Re: Wessex Final Straw

Postby jon buck » Sat Sep 01, 2018 9:37 am

On the upside i find the Leamington branch of Wessex very good , Chris the guy i always deal with and the rest of the gang are very helpful
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Re: Wessex Final Straw

Postby poliopete » Sat Sep 01, 2018 5:40 pm

John the manager of the Wessex Dereham branch and the rest of his team are second to none :D

I am very small fry compered to some of their bigger buying customers and yet I get excellent service from them and their regular delivery service (in their own vans) is first class.

I do believe that treating people as you wish to be treated is important when in business. Sadly, this is sometimes forgotten :(

Peter.
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Re: Wessex Final Straw

Postby prospero » Sun Sep 02, 2018 1:41 pm

I'll second that. :clap:
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Re: Wessex Final Straw

Postby whitbyframer » Thu Oct 11, 2018 11:05 am

I've used the Oldham branch of Wessex since I opened last December and have always found them helpful. They do occasionally run out of stock which is annoying, but having been the manager of Robinsons in the past I understand that you can't have everything in stock at all times. Wholesalers are at the whim of their suppliers as well.
Speak to Lauren, I'm sure she'll be willing to help.
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