A plea to moulding distributors

Discuss Picture Framing topics.
Everybody welcome.

A plea to moulding distributors

Postby Rainbow » Thu Jul 19, 2018 2:24 pm

A recent customer had two pictures to frame and chose two different mouldings. I checked that both were available on the distributor's web site and he placed the order. However, when I came to order from the distributor, it turned out that both were discontinued, and for only one of them there was a small amount of stock available. My relief that I didn't have to tell the customer that both were in fact unavailable was offset by disappointment and concern that the distributor hadn't kept their web site up to date.

So this is a plea to distributors to please keep your web sites up to date.

I feel it's bad enough to sometimes have to tell customers that the stock I've received is nothing like the sample, but at least the quality of mouldings isn't the distributors' fault. However, portraying a moulding as being available when it isn't, leads to a further undermining of the professional service which surely all of us try to give.

Thank you.
User avatar
Rainbow
 
Posts: 390
Joined: Tue Jun 23, 2015 9:51 am
Location: England
Organisation: Picture Sales & Framing
Interests: Picture framing

Gunnar Computerised Mountcutters

Re: A plea to moulding distributors

Postby Not your average framer » Fri Jul 20, 2018 10:43 pm

This has always been a bit of a difficult area. It is probably not unreasonable to say that moulding distributors are a bit like "piggy in the middle" and are doing their best to cope with getting the best prices while the pounds is not getting good exchange rates with overseas suppliers, plus selling the mouldings at a price where there is sufficient return and volume of sales.

In an ideal world there would be plenty of staff to stay of top of things like this, but in the real world the number of staff employed is a difficult issue, when I comes to balancing the books, plus there's never enough hours in the day to do everything at the same time. I'm quite impressed that things work as well as they still do. I can't remember a time when this was not an issue and I'm not expecting things to be much different any time soon.
Mark Lacey

“Life is short. Art long. Opportunity is fleeting. Experience treacherous. Judgement difficult.”
― Geoffrey Chaucer
Not your average framer
 
Posts: 7667
Joined: Sat Mar 25, 2006 9:40 pm
Location: Glorious Devon
Location: Devon, U.K.
Organisation: The Dartmoor Gallery
Interests: Lost causes, saving and restoring old things, learning something every day

Re: A plea to moulding distributors

Postby prospero » Sat Jul 21, 2018 12:17 am

:lol: Mark has just about nailed the situation.

That's life as we know it. :roll:

To be fair, most suppliers will go to great lengths (no pun :)) to try and make things right for the customer. But they
are at the mercy of their suppliers.

Continuity of supply is another reason I switched to hand-finishing many years ago.
Watch Out. There's A Humphrey About
User avatar
prospero
 
Posts: 9977
Joined: Tue Jun 05, 2007 5:16 pm
Location: Lincolnshire

Re: A plea to moulding distributors

Postby Steve N » Sat Jul 21, 2018 8:18 am

I know how you feel Rainbow, the other month I kept ordering a moulding as it was in stock on the website with a quantity of something like 766 (does not say whether that is feet, meters, inches, cm, or mm) and kept being told it was out of stock, then one week I checked about another moulding, it said out of stock, but I thought " hell I'm going to order it !" guess what it was in stock but the original was still out of stock, when the young lady rang me to tell me, I asked why they bother with even with putting the stock on their website when it total waste of time, she said she would pass my comments on to one of the directors.
Steve CEO GCF (020)
"Just because you seen it on the internet, does not make it true or right" -Abraham Lincoln
Proud to sell Ready Made Frames
http://www.frontierpictureframes.com
http://www.designerpicturemounts.com/
User avatar
Steve N
 
Posts: 2130
Joined: Sat Jul 21, 2007 3:32 pm
Location: Bath, Somerset
Location: Bath, in the wild wild west
Organisation: Frontier Picture Frames
Interests: photography,travel, wildlife, walking,art, falling asleep on sofa in front of the telly

Re: A plea to moulding distributors

Postby kartoffelngeist » Mon Jul 23, 2018 12:29 pm

I do generally have a lot of sympathy for framing suppliers. I get that they're doing their best and caught between suppliers and customers.

but...

Surely keeping your website up to date is a fairly basic part of running a business now? The only decent websites I've seen are Lion and Mainline. Everyone else's is full of discontinued lines and doesn't have new lines.

I do feel like we give suppliers a lot of leeway because many framers know that it's better than it used to be.

We wouldn't accept it if we ordered two of something from Amazon and they sent two that were different colours or slightly different sizes. We'd send it back if it was slightly damaged and we'd be pretty unhappy if they said it was in stock then came back later and said it was oos.
Thanks,

andrew

"The only way of discovering the limits of the possible is to venture a little way past them in to the impossible."
Etsy
Facebook
Twitter

kartoffelngeist
 
Posts: 259
Joined: Thu Apr 14, 2016 4:07 pm
Location: Aberdeen
Organisation: Rosie's Framers and Crafts
Interests: Framing, mental health, martial arts

Re: A plea to moulding distributors

Postby Rainbow » Tue Jul 24, 2018 1:42 am

I agree, kartoffeingeist. The distributors are at the mercy of the manufacturers when it comes to quality issues, and they do their best to rectify any shortcomings in quality (although it's more expensive all-round to spend time rectifying problems than it would be if the product was right in the first place). But I don't think we should make excuses for them, particularly when it comes to updating their web sites. It should be easy enough to do in-house so that they're not spending money on external services, and it's a pretty basic element in the scheme of things. A supplier's out-of-date web site impacts on my own quality of service, as well as causing me lost time and money. If I'm being expected to spend a signficant amount of time sorting out the mess caused by deleted lines still being listed on web sites, then I don't think it's unreasonable to expect my suppliers to spend some of their time being more vigilant about keeping their web sites up to date. That's my view anyway!
User avatar
Rainbow
 
Posts: 390
Joined: Tue Jun 23, 2015 9:51 am
Location: England
Organisation: Picture Sales & Framing
Interests: Picture framing

Re: A plea to moulding distributors

Postby Steve N » Wed Jul 25, 2018 8:19 am

I totally agree with you Rainbow, what's the use of putting stock values on the website, when they are not kept up to date,

Another pet hate is one supplier (you know who you are :nod: ) who's moulding ref numbering is up the creak, ref number in the catalogue, under the photo of the moulding, is different from the price list or the website, '0's either added or taken out :head: :head: so if you are searching on the website, you have to work your way through all the combinations, adding '0's on at the beginning or after the '/' or both, or taking the '0's out :head: :swear:
Steve CEO GCF (020)
"Just because you seen it on the internet, does not make it true or right" -Abraham Lincoln
Proud to sell Ready Made Frames
http://www.frontierpictureframes.com
http://www.designerpicturemounts.com/
User avatar
Steve N
 
Posts: 2130
Joined: Sat Jul 21, 2007 3:32 pm
Location: Bath, Somerset
Location: Bath, in the wild wild west
Organisation: Frontier Picture Frames
Interests: photography,travel, wildlife, walking,art, falling asleep on sofa in front of the telly


Return to General Discussion




 
Picture Framer's Trade Directory
Picture Framer's Oracle

 
Members Map Header
Members Map
More info
Resources Header
Contact Forum Admin
Directory
How to include an image in your post
Cove Box Designer
Download Designer
General supplies
Glass
Machinery
Mounts/Mountboard
Artists
Conservators
Prints
Software
Tuition
UK Medals
Framers Forum Live!
Support Header
Crimson
White
Green
Violet
Advertise Header
Forum Banner Ads