Check your Arqadia invoices for Carriage Charges.

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Check your Arqadia invoices for Carriage Charges.

Postby ComeOnYouReds! » Fri Mar 08, 2019 11:40 am

A couple of times it has happened where my web order has exceeded the £100 carriage paid amount yet the subsequent invoice has charged me £12.
Only saying, it's easy to miss.
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Re: Check your Arqadia invoices for Carriage Charges.

Postby Jo » Thu Mar 14, 2019 3:43 pm

I've just had an over £60 chop order with carriage added, emailed them back and they are crediting it back to me. Annoying having to keep checking invoices though because LJ STILL haven't sorted out the bugs in the system.
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Re: Check your Arqadia invoices for Carriage Charges.

Postby aceframer » Mon Apr 01, 2019 5:43 pm

Since their wonderful change to lash up Juhl, I had loads of stupid invoices and carriage charges, I have 14 for feb !! only ordered 5 times, have asked my rep to come in and see me so he can organise credits but so far no answer - today a rep from another company tells me he thinks he has left - well thank you for letting your customers know !! well the invoices can sit there till someone brave enough comes and sorts it
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Re: Check your Arqadia invoices for Carriage Charges.

Postby prospero » Mon Apr 01, 2019 10:27 pm

One of the premier rules of business: When people are trying to pay you money, don't make it difficult. :lol:
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Re: Check your Arqadia invoices for Carriage Charges.

Postby odocat » Sat Apr 13, 2019 9:49 am

I spoke to my rep who said this has always been the case that chops are charged differently to other stuff. We even get our orders on two seperate delivery vans. Haven't had time to dig my invoices out yet to check.
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