KEENCUT - big thumbs up
Posted: Thu 28 Jan, 2021 8:14 am
I wanted to share my recent experience I have had with Keencut and their great customer service / support.
I had an issue with my Futura mountcutter where I was getting inconsistent cuts and couldn't fathom what was going wrong. Keencut C/S team were great at offering advice but I still wasn't getting the results I needed. Their Technical Director (Andy) then helped me to identify the issue which included a WhatsApp 'face to face' chat looking at the machine together. The fault was identified and a new part ship promptly and I am delighted to have my machine back in tip-top order!
I have also had similar detailed support from the C/S team and Andy with my second hand (I think 3rd hand) Excalibur 5000 again helping me to identify the various issues I had.
This all at a time when companies are working remotely and with other difficult challenges, especially in manufacturing.
A big thank you to Andy and the sales C/S team for all of the great support.
I am a customer for life with this level of care and quality for their products and customers!
I had an issue with my Futura mountcutter where I was getting inconsistent cuts and couldn't fathom what was going wrong. Keencut C/S team were great at offering advice but I still wasn't getting the results I needed. Their Technical Director (Andy) then helped me to identify the issue which included a WhatsApp 'face to face' chat looking at the machine together. The fault was identified and a new part ship promptly and I am delighted to have my machine back in tip-top order!
I have also had similar detailed support from the C/S team and Andy with my second hand (I think 3rd hand) Excalibur 5000 again helping me to identify the various issues I had.
This all at a time when companies are working remotely and with other difficult challenges, especially in manufacturing.
A big thank you to Andy and the sales C/S team for all of the great support.
I am a customer for life with this level of care and quality for their products and customers!