Fairly new to framing and currently use Arcadia for all my picture frame mouldings.
After placing quite a few orders, I've come to realise the process is not as straightforward as anyone with common sense would think.
So the order system states each length is 3 metres for the moulding I use, so you order 1 length based on a requirement of 3 metres. Now what is actually delivered turns out to be a random lottery I discovered and it could be any length, in this case 2.4m. So I call the Arcadia office and speak to one of the girls there and she explains that this is all down to whatever the warehouse chooses. I get the impression I should have known this from her tone, and why would this be a problem for me ? Ah, anyway so now I know I need to order 3 metres, not 1 length.
So I place another order, this time I know what I'm doing, so go ahead and order 3 metres. This time I get 1 length at 2.4m and another at 1.8m, so now I've got 4.6m. Again a call is made to Mrs Helpful at the suppliers office. She goes on to explain that I wanted 3m, but they didn't have (or choose to pick) 3m as that takes some looking about, and I got more than I needed. They say they're being really helpful so i can complete the job, and as a side note, they've charged me for it. I'm informed that if I needed a 3m length, then I should have put that in the notes as part of the order. Of course I knew that ! which is why I didn't put it.....
Onto the next order them, there's no way they are gonna catch me out this time. So I've specified I need 1 length, but this time I'm clever, so I've added a specific note to say this length needs to be 3 metres. There's no way they can get this wrong. The delivery finally arrives, and what have they sent, not 1, but 2 * 3 metre lengths. I can't wait until tomorrow to find out how Miss Einstein is gonna explain this too stupid old me......
Do all suppliers operate in dark ages, or are they any good ones out there ?
thanks, rant over, for 5 mins.....
