Glimpse wrote:apologies if my question came across as asking you to justify your business ... So apologies if it came across as condescending, and thanks again for answering in the spirit it was intended.

No need to apologise. I'm getting the feeling my business model is a little unusual, so have had to explain things a few times. I'm cool, just don't want to get drawn into a conversation that, whatever the intention, ends up there. Just had some amusing banter with a delivery driver - balance is restored.
Jamesnkr wrote: It's not your problem, it's the artist's, but something to bear in mind is that oak, of course, is probably not repairable if dinged (though of course they're right that it's less likely to get dinged in the first place)...
Yes, James, I know that and did explain oak would not be so repairable to the customer. They didn't want painted and they didn't want veneer - they wanted 'wood' and liked oak. They wanted what they thought was the right solution to the problem they thought they had and I couldn't think up a fourth (not painted, not veneered, not metal).
vintage frames wrote:The biggest lie I often hear from many business spokesmen is "We always listen to our customers". Apart from being very condescending, this reduces the retail offer to the usual bland magnolia sludge available on many high streets. All the best retailers set out to LEAD their customers with new ideas and better design or to put it another way - something to aspire to.
Interesting view of things Vintage Frames. Many artists want white: limed, painted and limed or simply painted. I do have conversations with them about this (and other things). As I said... there's a great deal of negotiation - lets say discussion - involved. The complexity is that the artists are selling to others and often through galleries so there's a gravitation toward the 'safe' sellable 'bland magnolia'. Not sure who is driving the '50 shades of white' thing. I'm rapidly building a library of alternative finishes/colours chevrons, I know that. I try to help the customer 'see' an alternative because they can't imagine it.