Cockling,I think ?

[NealG]

Good Morning

Hadn’t posted for a year or so now twice in two days !

Some advise please

Can I ask your advice please,photos from clients so haven’t seen it myself yet

I framed the below a year or so ago and appears the print artwork has “cockled” under the mount ?

Or is it the mount ?

Did I do something wrong when framing !

Should I have maybe dry mounted the artwork first ?

Is this due to the environment it’s hanging?

Should I swallow the repair cost?

And how do I repair it avoid it happening again ?


Thanks
Neal

[Justintime]

This looks like the print has cockled rather than the mountboard.
Assuming that you have t hinged the work at the top and not taped it along the entire top edge, it is most likely to be a result of where it has been hung.
If I'm sure that my techniques are correct, I prefer to question the customer about hanging location (above a radiator/on a damp wall/near or in a log burner heated room etc) before taking it apart in front of them. Bear in mind that customers can be prickly or outright lie if they think you are looking to apportion blame rather than discover the cause. Imo it's a conservators job to un cockle artwork, especially something signed like this which brings in costs. If it is a numbered edition I would try contacting the publisher, some can be amenable to reissuing an edition number as a replacement on receipt of the original, for a fee.
Whenever possible I'll rectify a simple problem foc as it's about reputation and word of mouth.

[NealG]

Thanks,we’re on the same page

Could it be the board which the print is mounted on has cockled ?

In your experience would/should publisher replace free of charge ?

I suspect client will want a quick fix.

Although not conservation and assuming he’s briefed on downsides and advised about hanging in a appropriate location etc could i simply re mount artwork onto something more stable (Self Ad board) and flatten out the cockling,put window mount back on and reseal ? Or would it eventually lift off the board (as discussed previous post)

Neal

[Justintime]

You haven't said how you hinged it? The paper looks cockled from here.
This is only anecdotal, I've not actually had to do it myself yet...
If that signature is printed on, then for a quick fix I would put the print in a hotpress between two boards for a few minutes to flatten it and then mount it onto board in the press then remount.

[NealG]

Thanks

Yes i t hinged allthough in early days of framing I may have wet the hinges a little too much, so it may be on me

When it comes back I’ll take it apart and see what’s the best option

[JKX]

I’d ask where it has been hung, in relation to windows and which direction those windows face - radiators, exterior walls - which room, has it ever been stored anywhere and how. As much info as possible.

Look for evidence on the back, water marks. Wrinkled/unstuck sealing tape, rusty hardware/v nails.

I’d politely explain it has been a year or so but I’ ll do my best to sort it FOC anyway and I’d point out that the environment is out of my control and I’ve never had this problem with similar things in the environment I put them in.

I’d remove the print and put it under weight with blotting paper each side for a week and also put the mount/undermount/ backing in a stable place.

Then, if the print is still not flat I’d use a de-roller and once it was flat, I’d show the customer and then explain that due to mounting methods the only way to guarantee a repeat is to dry mount it, and explain the pros and cons.

I think edge mounting strips or a platform mount would help otherwise.