Hi Gesso,
No supplier has a hold on me,
I choose who I buy from not even my brothers company.
I select my products on quality, and service and of course price.
Every framer has a choice to choose who they deal with and say how they feel about their dealings good or bad.
I can understand framers having bad dealings and staying away from a company that’s their choice.
I expect you and other people would go through all the normal complaint methods, Phone calls, e-Mail, letters, calling the rep in.
The best thing I have always found is go to the top man.
If you still get no joy and the company makes no effort to keep your business
, walk away and try someone new.
After years of not using a company, some may give a company another go (Management might change, people come and go, things could be different?
When I wrote about someone being libel, this was just an extreme example.
As I said before many threads get a bit heated from time to time. Ok we are all adults and sometimes it a bit of fun, my point was where suppliers get involved and someone says something detrimental about another company and someone complains………Zap!
And the threads gone and nobody learns from the experience, that’s why I feel keeping bad press to the members area was more fitting.
Yes I know it’s a Framers Forum and its mainly framers comments which I respect, but we all know suppliers read the threads, hopefully they learn how people feel and are able to respond.
I would just hate to think as a thread on any subject gets going and another supplier was to say run down my brothers company. As I wouldn’t expect my brother as a professional to rant back, ask for the thread to be removed if he felt so strongly, yes.
By all means have a moan; sometimes getting things of our chest dose us good and hopefully we are able to put things right by the way we have learnt from others.
Regards
MITREMAN