I had to ring Virgin Media customer services earlier, went through all the menus and tapping in my account number, message said they would put me through to somebody to help me, so far this had taken approximately 6 minutes, I waited about another ten minutes, then gave up/hung up
![Bang Head :head:](./images/smilies/banghead.gif)
. later I tried again , But this time I did not chose any options on the menu, the message kept asking me to chose, within about 2 minutes I was taking to a human about my problem --
RESULT ![Rock On :rock:](./images/smilies/emoticon-0178-rock.gif)
I don't know if this will work in every case, but I'm going to try it from now on.
Steve