Just to add to what I posted earlier a long time back on this thread:
its mostly a case of how much
can you charge in many cases.
at some point there is a tipping point where you try to charge too much and dont get enough work, or the other way round (as we did for many years) sell too cheap and have too much work. I think this is a combination of fear, competition, and wrongly judging customers by the depth of your own pockets.
It must vary town by town.
we tend to use pricing to control the volume of work now in the shop, using increases over the past few years to throttle back the number of jobs incoming, and we offset many of the lost sales by selling up ready mades if the bespoke prices make people a bit itchy.
anybody can go online on our website and see what we charge for a custom made frame in any size in a limited range of inexpensive mouldings. Then come into the shop and end up with a different price! But bearing in mind there is charge in there for fitting, finishing of fiddling (the FOUR "F"s.... no marks for guessing what the first missing F stands for) its about right for us and our overheads, these online prices bear no relation to what we charge in the shop, but pretty much do reflect what the average online customer will pay. It is interesting to see which parts of the country various priced frames go.
eg. we learnt that there was little point in selling at "cornwall" mount prices to London buyers, who are more than happy to pay london prices and still get it quicker online!
One thing that stands out about pricing, and everyone in the shop and workshops have noticed this, is that having a pricing software pakage DOES enable you to sell up more easily, add value and options, and customers seldom ask for a discount.
"The computer says no"
Its the way to go. We have never looked back since getting sorted out with computerised pricing.
I'd highly recommend to anybody to get a cheapo PC and a flat screen on your countertop and then install some pricing software, it makes everyones life so much easier. Id go as far as to recommend it if you frame from home, too. As john says above, if its easily tuned, and prevents you making those pricing errors that turn a good job into a PITA job, its worth it.
Im beginning to think that the only reason a PITA job is a PITA is because it was quoted out of thin air, rather than priced by the program based on the amount of work
as well as the amount of materials!
Anfd if you lose a PITA job due to the price you have the consolation of knowing that someone else (hopefully your arch enemey, nemises and competitor down the road) is stuck with it
