The Framers Forum

Not your average framer wrote: ↑Sat 09 Jul, 2022 12:02 pm I can not understand why wizard does have a UK based spares and support organisation of some sort. Surely this is not going to help them to persuade customers to buy new machines. Wizard CMC's have a good reputation in the UK for the mahines which they make, so why make it so difficult for after sales servicing and support. It make so little sense to me!

YPF wrote: ↑Sat 09 Jul, 2022 4:21 pm Matt,

When I had a Wizard 8500 a few years ago the power supply unit in the main control box failed. Back then support was provided by Framers Corner and they sorted out the problem very quickly.

Wizard Europe now provide support to UK machines from Germany. With the best will in the world and (to my knowledge) without anybody based in UK, compounded by changes to import rules, Wizard Europe will struggle to match the support previously provided by Framers Corner.

To answer your question, yes, it can be repaired and/or replaced but you will probably have to do that through Wizard Europe.

I used to be a big fan of Wizard CMCs and would probably still have one if support was still delivered by Framers Corner.

Not your average framer wrote: ↑Tue 12 Jul, 2022 12:46 pm I used to be an electronics design engineer and there will be some chips inside the control box which are programed with Wizards own proprietory software. If anything has happened to those you won't be able to replace them without getting those chips from Wizard. But until somebody has actually done some testing you don't know whether something has failed in the control box, or part of the machine it's self. Suppose one of the actuators has failed on the machine, the control box could still be sending the correct actuating power to the actuator, but it makes no difference because the actuator has failed. So, when you get a new control box the fault is still there and you have wasted your money.

I don't think that scraping the machine by breaking it up for spares makes any sense. At the moment, there is still the potential to get it repaired and whatever replacement part you need should come with some sort of guarrentee. At least after repair you will have something which has the value of a working machine, so how is scrapping the machine such a good idea. That's almost certainly the worst of all outcomes. If you can afford it, getting it fixedis the right outcome!

Steve N wrote: ↑Tue 12 Jul, 2022 12:09 pm if it's that box of tricks, have you thought about a local electronics repair company, one that used to do TV and radio perpairs, maybe they could run some checks on it and replace any blown parts
Just a thought

Thewhitewallgallery wrote: ↑Sat 23 Jul, 2022 7:27 am For any wizard users who ever have a burnt out ECU or driver, I have found a local technician who has managed to fix my damaged electrical unit and for a bargain compared to the costs of buying a new ECU.

Please consider this before you purchase new parts from Wizard directly.