FramR - unable to subscibe

[chaos]

I tried to renew my subscription to FramR unsuccessfully.
I click the 'Subscribe' button but the payment gateway does not open, just replaces the current page.
I tied to access the FramR Help page but a popup informed me 'The server cannot be reached. A connection to the internet is required to access Help'.
My internet connection is working well and FrameR runs through the opening checks seemingly normally.

I contacted the 'Help Desk' (Ha!) who informed me their server was not down and other framers are able to subscribe.
When I open the Settings page, many of the options are greyed out including Payment Options. I understand some of these are greyed out as my subscription is not active but I cannot understand Payment Options not being active.

I don't see to be able to Log out and log back in.

Does anyone have any ideas? Getting a tad grumpy.

[Justintime]

Have you tried updating it in Microsoft Store?

[Tudor Rose]

Another way is to try uninstalling it from your PC. Restart the PC then reload it from Microsoft Store.

We had an issue a few months back - worked perfectly on one PC but not the other. John at the Helpdesk suggested the above fix. Worked perfectly and hopefully it will sort it out for you too.

[chaos]

Thank you both!

I had done both of those things to no avail.

Got more grumpy, loaded it onto another puter, whilst at home, paid my subscription, did what I needed.

Carried out a speed test (FramR suggested my broadband speed was too low) 700+Mbps upload & download in the house but 50Mbps in the workshop so I think the helpdesk may have been more helpful than I gave them credit for. All sorted now - wired everything!

[sy_woodworking]

50Mb is plenty fast enough. I have that at home and stream to multiple tvs simultaneously and play online games, it should be able to handle updating your subscription