The Framers Forum

hi you may have seen the topic about asking for new samples from simons i was looking at when i sent the first email to sales@emafyl.co.uk it was on the 12th sept
they said that they lost the email or never got the emil but i have been asking the salesman on the phone which i phone about twich a week now he tells me the samples are lost nobody knows where the samples are at
today i emailed him for 400ft of mouldings and asked him to tell me when i would get these mouldings because i will be opening my doores on monday 6th but i have called another supplier about samples they said they would be here on tues the 7th hope for the best

I hope things improve for you with Simons - they are worth some perserverance - it's a shame you need to perservere though.

Ring, don't email, and ask for Laverne - she's brilliant! Also, find out who your area manager is and speak to him, it is also quite easy, unlike some companies, to be put through to a head honcho - ask for Daniel Simons.

I've never had any response to emails sent to Simons, nor have they ever initiated one to me.

I will echo Roboframer's comments.
Ask for Laverne.

We have ordered as late as 1030 and the order has arrived here with us in the Deep South West by 1100 the following day.

Just a word on the topic heading.

It was 'Talk like a pirate' day last month, me lad.

Gaarrgghhhh!