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description download missing
Posted: Tue 29 Sep, 2009 7:18 pm
by silvercleave
John
With BBEST I no longer am able to download moulding descriptions from DJ Simons, is it my system or do DJ Simons no longer send them??
regards
Ian
Re: description download missing
Posted: Tue 29 Sep, 2009 9:30 pm
by John
Hi Ian,
The current D+J Simons table does have moulding descriptions.
To verify if this is the case, open notepad then drag the Simon's file (C:\Program Files\BBEst\Mouldings\si.csv) on to it.
What operating system (XP, Vista, etc.) are you using?
Re: description download missing
Posted: Wed 30 Sep, 2009 7:13 pm
by silvercleave
John,
Have uninstalled BBEST and then downloaded using the same info and key number as original, sytem comes back and says use code 1019, after downloading file, locating it and double clicking it asks to select prog to open with, it doesn't seem to want to load up.
Can you help please
Ian
Re: description download missing
Posted: Wed 30 Sep, 2009 8:55 pm
by John
The best way to proceed is by helpdesk hookup that will enable me to have remote access to your computer.
To arrangement for this, please call me (028 9024 7878) between 9:00am and 4:00pm
Re: description download missing
Posted: Thu 01 Oct, 2009 8:17 am
by silvercleave
Many thanks - will ring later
Ian
Re: description download missing
Posted: Thu 01 Oct, 2009 5:53 pm
by silvercleave
PROBLEM SOLVED
Many thanks John, copied whole file from main comp onto a stick and downloaded onto the laptop.
Works fine.
Many thanks
Ian